Wer stressfrei fliegen möchte, sollte genügend Zeit einplanen. Und auf die Technik hoffen, die an internationalen Flughäfen eine immer größere Rolle spielt. Umso ungünstiger, wenn dann ein Teil des IT-Systems ausfällt. Welche gravierenden Folgen das haben kann, erlebten am 7. Mai 2024 Personal und Fluggäste an gleich mehreren britischen Flughäfen. Darunter die Flughäfen in Manchester und Bristol sowie das Drehkreuz London Heathrow, which also caused chaos at passport control. In Beschwerden of those affected through X (formerly Twitter) reagierte Heathrow Airport and made it clear: There is a national problem with the so-called[–>eGates.
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Störung bei elektronischer Passkontrolle
Eigentlich sollen eGates facilitate passport control and save border personnel. Automatic passes work with[–>Gesichtserkennung to identify the respective passengers. This technology is now widely used in the UK, although it is not always reliable. However, British airports were probably unprepared for such a massive disruption. However, just one day later they managed to solve the problem with the help of the border police. Like the British Home Office, several Medienberichten According to a statement, “the electronic gates at British airports were operational again shortly after midnight.”
Infrastruktur landesweit betroffen
Verantwortlich für die Ausfälle seien Komplikationen mit dem Systemnetzwerk gewesen. Offenbar lag das Problem in der landesweiten Infrastruktur, nicht etwa in nur einem einzelnen Flughafen-Netz. Hinweise auf böswillige Cyber-Aktivitäten did not exist. And yet, the incident could worry some future passengers. It cannot be ruled out that similar failures could occur at other airports and cause chaos during the Christmas season. (Mit Material der dpa.)
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