In a new phishing campaign, scammers have installed fake Royal Mail chatbots that surreptitiously sign victims up for paid services.
The scammers appear to be using a classic phishing scheme to scam victims. They start by sending an email notifying the target of a supposed fast delivery of packages.. The email asks the target to start a conversation with a chatbot to track the package.
Royal Mail’s fake chat service then sends a delivery number and a photo of a package. With this information, the message indicates that the package label has been damaged. The supposed postal service then asks the recipient which address to forward the package to.
If the target follows up on the conversation, the scammers request additional information in order to successfully deliver the package. The target is then redirected to a form to enter the requested contact details..
They also ask for bank details. claiming that manual package processing is billable. Upon entering the information, the target is immediately subscribed to a gaming site for a monthly fee.
Fraudulent sites now closed
Once the scam was reported by Which, a UK consumer association, fraudulent sites have been closed. However, for people who have already submitted their bank details, the consequences can be serious (empty account, inaccessible online payment services, identity theft, etc.).
Royal Mail exposed the scam in a press release and take the opportunity to remember the main lines of its protocol for sending and receiving parcels. Royal Mail also informs users of its various payment methods.
The company highlights in particular that payments are never made through links sent by email or SMS. To avoid any risk, it is strongly recommended to go directly to the official site for any operation.
A Royal Mail spokesman said: “The safety of our customers is a priority. Sure our website, We offer advice and information on what customers should do if they receive a suspicious email, text or phone call claiming to be from Royal Mail, or come across a Royal Mail branded website they believe to be Royal Mail. fraudulent.
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