Hotelplan UK is the British subsidiary of the Hotelplan Group and has brands such as Inghams, Explore Worldwide, Esprit Ski, Inntravel and Santa’s Lapland. In the last financial year, the 400 employees generated sales of 165 million francs.

Ski holidays in the Alpine region are among the most important products. And currently, at the beginning of winter, it is peak booking season.

But Hotelplan UK is fighting a cyber attack. Hotelplan UK announced on Tuesday in the United Kingdom that an investigation had been launched following a cyber attack and that important systems had to be temporarily isolated and shut down. «travelweekly.es» He reported it first.

The computer incident is said to have occurred last Saturday. Hotelplan UK managing director Joe Ponte said there would be no impact on trips already booked. Hard work is underway to restore service levels. “Our team is working around the clock to get all of our brands back to full functionality so we can restore the level of service that agents, partners and customers expect from us. We regret any delay. “We take all cybersecurity issues very seriously,” said Ponte.

The incident continues

In a message to travel agents, Hotelplan UK says customers can continue to check out as usual. To minimize disruption, alternative measures are currently in place, but there may be delays in the coming days.

In fact, this is the case. Even five days after the attack, the technical failures continue, as can be read on the websites of the different brands. In Inghams As with the other Hotelplan UK brands, the IT outage is mentioned with this text: “We are currently experiencing intermittent technical issues. If you need to get in touch about your holiday booking, please call us on 01483 319 664.”

Other business units not affected

At this time it is assumed that the incident is limited to Hotelplan UK and that the other business units of the Hotelplan Group are not affected, says Muriel Wolf Landau, communications director of the Hotelplan Group.

“Trips booked with Hotelplan UK can go ahead as planned. Hotelplan UK customers can contact the company by phone,” he adds. “We are working hard to restore our systems and, at the same time, we are conducting a thorough investigation to determine the exact scope and nature of the outage. “We strive to keep disruption to Hotelplan UK customers, partners and suppliers as minimal as possible so that we can resume our regular service.”